General terms and conditions of the online store

Before using the online store, we invite you to carefully read the general terms and conditions below. By using the website, you declare that you agree, understand and fully accept the stated terms. If you do not agree with the terms, please do not use the website.

The online store is managed by the company Mitja Lukić sp, Ulica bratov Učakar 36, SI-1000 Ljubljana – (hereinafter The general terms and conditions of the online store are compiled in accordance with the Consumer Protection Act and international codes for e -business. reserves the right to change the general terms and conditions without prior notice.

The Defination

The Data availability

In accordance with the 43.b principle of ZVPot-UPB, the provider undertakes to provide the buyer with the following information before purchase:

The Prices

All prices on the website are in € (euros) and include VAT. Prices are valid at the time of placing the order and are subject to change without notice. Prices include shipping costs.

The Steps of purchase

The contract can be concluded in Slovene or English. RIGHT TO WITHDRAW FROM PURCHASE AND RETURN OF GOODS

We want you to be satisfied with your purchase in our online store, so see below what to do if you want to return the product for any reason.

1. We would like to return the product because you have changed your mind or it does not meet your wishes: The customer has the right to withdraw from the contract within 15 days of receiving the product without giving a reason for such a decision. Send the notification to the e-mail address . The notification is considered valid if it has arrived by e-mail within the specified time limit. The products you return must be unused, undamaged, unaltered and in the original packaging, along with any manuals and certificates. A copy of the original invoice must also be submitted. The only cost borne by the buyer in the event of withdrawal is the direct cost of returning the goods.

2. Return of defective goods: The products are inspected and flawless before sale. If, after your purchase, you find that the product you have purchased is defective and is not the result of wear or misuse, we may offer repair, replacement or refund in accordance with our legal rights. We will do this within a reasonable time, at no additional cost to you and without causing significant inconvenience. The consumer may claim a material defect if he notifies the seller of the defect within two months of the day on which the defect was discovered. If you want to return a product with a defect, send us a notification to the e-mail address . If possible, attach a description of the error and a photo to the post office. The goods must be returned in the same condition as you received, with all original packaging and labels and unused, otherwise the product cannot be accepted. The defective product must first be returned, only then will you be able to choose a new one, or choose another product, or decide to repair it, or request a refund. A product is not considered to be defective simply because a better product was later placed on the market.

3. Return of damaged goods or faulty goods In the event that you have received a defective or incorrect product by mail, please inform us as soon as possible to the e-mail address info @

In the case of a justified complaint, the customer has the option to exchange the product for the same, exchange for another product or receive a refund.

All returns must be electronically confirmed. If all conditions are met, payment will be refunded as soon as possible and at the latest within 15 days of receipt of the notice of cancellation.

The product and a copy of the original invoice are returned to the address: PROTECT WATER, Mitja Lukić sp, Ulica bratov Učakar 36, 1000 Ljubljana, Slovenia. In the event that all conditions are met, we will transfer the purchase price for returned items to your transaction account, if the payment was made by bank transfer, or. you will receive a credit card or PayPal account for the purchase price. We will refund your money as soon as possible, but no later than 15 days after receiving the notice of withdrawal from the contract. DELIVERY TIME For products in stock, the delivery time is 1-3 working days, and in other cases from 5-8 working days after receiving the order. In exceptional cases, when even the manufacturer does not have a certain type or color of the product in stock, the delivery time can be up to 30 days. In case of a longer delivery time, we will inform you about the delivery time by e-mail or by phone.

The Communication

The provider reserves the right to call the customer on his contact telephone number if necessary.

The Warranty

All products in our offer have a 30-day warranty. If the product has a different warranty period, it is included in the product description. In the case of an online purchase, the warranty takes effect on the day of delivery of the shipment. The warranty can only be claimed together with the invoice. The invoice is considered a warranty card if the warranty card is not included with the delivery. The product you bought is flawless when sold. The user is obliged, and undertakes to follow the instructions for use and composition of the product. The warranty does not apply in the following cases:

The Website content

The information on the website is prepared with a great deal of care, but the provider does not undertake the completeness and correctness of the data on the store’s website, nor does it undertake the completeness and correctness of the textual, pictorial, audio and video material. The image and the actual appearance of the item may differ, so the images are only symbolic. Images do not guarantee the properties of the product, color shades and properties may deviate from the actual condition of the products.

The User computer equipment and site usage

The user is solely responsible for the purchase and maintenance of his computer equipment, including all hardware and software that he owns and uses, and other equipment that he needs to access and use the website . The user independently bears all costs associated with this. The provider does not bear any responsibility for any malfunctions of the hardware or software due to visiting and using the online store or for any damage caused by the products, or which is in any way related to the products purchased in the online store.

The Protection of personal data

The provider undertakes to protect any data obtained through the website in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia No. 86/2004) and will never transmit, sell, rent or otherwise trade with your personal data. Personal information will never be used if you do not agree with the method of use.

The Cookies uses cookies and similar technologies to provide you with the best possible experience on our website, and we also want to offer you a friendly and safe browsing and shopping.

What are cookies? A cookie is information, like a short set of text, that is stored on your computer, tablet, or phone when you visit a website. This can help us determine e.g. from what device you are accessing to be able to offer you the best possible user experience. They are used by the vast majority of websites, so we advise you to make sure that your web browser is set to accept cookies.

Why are cookies used?

The Archiving contracts

The contract concluded between the provider and the user is permanently stored at the company ZAŠČITI VODO, Mitja Lukić sp, Ulica bratov Učakar 36, 1000 Ljubljana.

The legal notice

All content published on the website is the property of the company ZAŠČITI VODO, Mitja Lukić sp, Ulica bratov Učakar 36,, 1000 Ljubljana. All copyrighted works are protected from the moment they are created and do not need to be specially marked. All data, texts, articles, images of articles and graphics, video content and other on the website are protected by the Copyright Act and may not be reproduced or used without prior written permission. The structure and individual conceptual solutions are also protected.

Trademarks and logos of recognized companies are their property. Images can only be symbolic and do not always fully reflect the actual situation. The website also contains links to the websites of other companies in order to provide access to additional sources of information. The provider is not responsible for the content on the websites of other companies and if it is found that such content is misleading, we will terminate these links as soon as technically possible. reserves the right to make any changes, in part or in full, to any part of the general terms and conditions without special notice. The changes are valid from the moment of publication.

In doing so, as a user you agree that all the above conditions are binding and valid in their respective form and content and you are aware that the provider cannot inform each user of any changes to any of these documents, but as a user you accept the obligation to regularly check for any changes and that you will not use the Service or the Websites unless you fully agree with them.

The Conflict solving

Any disputes between the parties in connection with the online store are resolved amicably, otherwise the parties agree that the dispute will be resolved by the competent court in Ljubljana.